AML/CTF and KYC Policy Anti-money laundering Policy AML (anti-money laundering policy)
This agreement describes the conditions on the basis of which the services of the Fenesy service are provided. Before using the services of the service, the User is obliged to read and accept all the terms of this agreement. Otherwise, the User cannot use the services of the service.
This agreement is available for public access on the Internet on the Fenesy page and can be changed unilaterally by the Service Management without additional notice to the User.
The parties to this agreement are «Fleepex», hereinafter referred to simply as «Service» and any individual using the services of the Service, hereinafter referred to as «User ».
1. Terms and definitions
1.1. «Fleepex» is a trademark that is the name for an electronic currency exchange point of the VISA, MasterCard and Maestro systems, and offers its services using a special software interface for all Users.
1.2. A user is any individual using the services of the Fenesy service.
1.3. Electronic currency is a monetary obligation between the developer of this currency and its user, expressed digitally.
1.4. The payment system is a software and hardware product developed by a third party and represents a mechanism for the implementation of accounting for monetary obligations, as well as the organization of mutual settlements between its users.
1.5. Services of the service — operations for the entry and withdrawal of electronic currencies, as well as other services, information about which is posted on the Service showcase.
1.6. Payment — transfer of electronic currency from the payer to the recipient.
2. Introduction
2.1. This agreement regulates the relationship between the User and the Service regarding the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.
2.2. This agreement does not cancel the current legislation of the countries of registration and location of the Service and the User, as well as contractual relations between the User and the Payment System (systems). If, under the terms of the current legislation or other agreements, the User cannot use the services of the Service, then the use of these services by the User is prohibited by these rules and will be considered illegal.
2.3. The Service guarantees and ensures the confidentiality of information about the User and his operations. The Service may provide this information only at the request of authorized state bodies, officials or representatives of Payment systems, if there are legal grounds for this.
3. Subject of the agreement
3.1. The subject of this agreement is services for the input and output of electronic currencies, as well as other services described on the Service showcase.
3.2. The Service offers its services to all Users and does not verify the competence and legality of the User's possession of electronic currencies and/or financial means, and does not supervise the User's transactions in any of the Payment Systems.
3.3. Payment systems and/or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to an agreement between the Payment System and/or a financial institution and the User and is in no way responsible for the incorrect or unauthorized use of the Payment System features by the User, as well as for the User's abuse of the functionality of the Payment System. The mutual rights and obligations of the User and the Payment System and/or financial institution are regulated by the relevant agreements.
3.4. Any completed operation for the input and output of electronic currency, as well as any other operation offered by the Service to the User is considered irrevocable, i.e. cannot be canceled by the User after its completion — receipt by the User of the amount due to him under the previously accepted terms of the transaction.
3.5. The Service has the right to suspend or cancel an ongoing operation if the authorized authorities receive information about the illegality of the User's possession of electronic currencies or financial means and/or other information that makes it impossible for the Service to provide services to the User.
3.6. The Service has the right to suspend or cancel an ongoing operation if the User violates the terms of this agreement.
3.7. The Service has the right to cancel the operation being performed and return the electronic currency and/or financial funds deposited by the User without explanation.
3.8. The User undertakes:
- exclude any possible complicity in illegal trade and any other illegal transactions using the services of the Service;
- to exclude any possible complicity in financial fraud, not to use the Service for the purpose of creating and distributing pyramids, as well as for performing other actions contrary to legislation and legal norms;
- exclude in their practical activities using the Service any actions, the implementation of which may cause direct or indirect harm to the fight against laundering and legalization of funds obtained illegally;
3.9. The Service undertakes to take all possible and available actions to prevent attempts of illegal trade, financial fraud and money laundering using the services of the Service. These actions include, among others:
- provide all possible assistance to law enforcement agencies in the search and capture of financial terrorists engaged in illegal money laundering activities.
- provision of information related to the processing of the Service to the competent authorities in accordance with the current legislation;
- improvement of the Service to prevent direct or indirect use of the Service in activities contrary to legislation aimed at combating illegal trade, financial fraud and money laundering.
4. Service services
4.1. Ordering the services of the Service and receiving information about the progress of the transaction by the User are made exclusively through contacts with a representative of the Service.
4.2. The service offers its services without a lunch break and will strive to ensure that services are provided seven days a week and around the clock.
5. The cost of services
5.1. Tariffs are determined by the Service management and published on the Service website. The Service Management has the right to change the Service rates without additional notice.
5.2. In addition to the established rates, the User also reimburses all additional costs for postal items, telephone, fax, etc., incurred in the course of business relations with the Service.
6. Refund
Automatic or semi-automatic refund on our service is possible for the following reasons:
6.1. As a result of a mistake made by the user when making an exchange on our service:
6.1.1 Payment was made from a wallet other than the one specified in the exchange;
6.1.2 The amount of the actual payment does not correspond to the amount stated in the exchange (for more information, see clause 4.18 of the Site Rules);
6.1.3 The exchange contains an outdated mail or one that does not belong to the user;
6.2. If it is impossible to transfer funds to the account details specified by the user in the application, for such reasons as:
6.2.1 The specified details are the number of an expired/invalid card;
6.2.2 According to the specified details, the limit for depositing funds has been reached;
6.2.3 The currency of the specified details is different from the one selected in the direction of exchange;
6.2.4 The User could not/ refused to provide proof of ownership of the card from which the payment was made; When making a refund to the original account/ wallet, the costs for the reverse transfer are paid by the user according to the current billing of the payment system from which the payment was received by the service.
7. Taxation
7.1. The Service is not a tax agent for the User and will not notify the user about his tax expenses. The User undertakes to independently pay all taxes required by the tax legislation of his place of residence.
7.2. If the Service is required by the authorities to pay the User's taxes or cover the debt incurred as a result of the User's refusal to pay taxes, the User agrees to reimburse the Service for all these payments.
8. Guarantees and liability of the parties
8.1. The Service provides its services on the terms «as is» as they are described on the pages of the Service's website and does not offer any additional guarantees.
8.2. The Service guarantees the fulfillment of obligations to the User only within the limits of the amounts entrusted to the Service by the User for the operation.